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 Post subject: Bauhinia Dodecahedron damaged in transit - need help
PostPosted: Tue Apr 23, 2013 8:04 pm 
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Joined: Sat Mar 24, 2007 6:58 pm
Location: Louisiana, US
I recently (last week) received my Bauhinia Dodecahedron and Eitan's star from HKnowstore. Unfortunately, the Bauhinia Dodecahedron had a casualty... :cry:

The package looked pretty beat up, and the box was damp on the outside (it was raining the day it arrived) but everything inside was still dry. When I grabbed the bubble wrapped bag that contained the Bauhinia Dodecahedron and heard pieces rattling around, I knew something was wrong. Unfortunately, after careful examination, I realized there is no way to reassemble or repair it since the actual core is broken. This is the first time something like this has happened to me. Maybe I am unlucky this time? Pictures say a thousand words, so I uploaded a couple. If anyone could inform me who to contact about this, I would be appreciated.

PS - I later opened up my Eitan's Star and it is a flawless puzzle!

Attachment:
Eitans Star and Bauhinia Dodecahedron unboxed.JPG
Eitans Star and Bauhinia Dodecahedron unboxed.JPG [ 229.92 KiB | Viewed 984 times ]

Attachment:
Broken.JPG
Broken.JPG [ 164.37 KiB | Viewed 984 times ]

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 Post subject: Re: Bauhinia Dodecahedron damaged in transit - need help
PostPosted: Tue Apr 23, 2013 9:24 pm 
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Joined: Sun Mar 02, 2008 11:33 am
Location: Hiram, Ohio
I would say to contact Calvin, he is a great guy and will most likely help you out.

Worst case scenario I would totally help you rebuild your puzzle as best I could. I enjoy repair work


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 Post subject: Re: Bauhinia Dodecahedron damaged in transit - need help
PostPosted: Tue Apr 23, 2013 10:04 pm 
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Joined: Sun Mar 27, 2005 7:37 pm
stardust4ever wrote:
If anyone could inform me who to contact about this, I would be appreciated.

Such a shame you have no way of knowing which ignorant postman decided to throw and kick it around. About time they did something about what amounts to criminal damage of people's property.

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 Post subject: Re: Bauhinia Dodecahedron damaged in transit - need help
PostPosted: Wed Apr 24, 2013 12:29 am 
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Joined: Mon Jun 18, 2012 10:56 am
Location: The Netherlands
Aww I know your pain, had it happen to one of my big cubes as well :( I'm so sorry that happened..

It came from hknowstore, so Calvin is the person to contact. He's very nice indeed, it'll be sorted I am sure. He sent me a new core for the 4x4x6 a little while ago, so no worries.

Good thing the star is in order! :)


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 Post subject: Re: Bauhinia Dodecahedron damaged in transit - need help
PostPosted: Wed Apr 24, 2013 12:33 pm 
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Joined: Mon Mar 29, 2010 2:35 am
Location: Hong Kong
Sorry for the damaged Bauhinia Dodecahedron.
Well noted. As usual, I shall follow. We can talk via email. Thanks.

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 Post subject: Re: Bauhinia Dodecahedron damaged in transit - need help
PostPosted: Wed Apr 24, 2013 3:33 pm 
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Joined: Mon Feb 27, 2012 10:57 am
Location: In my study drooling over my puzzle hoard - Precioussssss!
excalvin wrote:
Well noted. As usual, I shall follow. We can talk via email. Thanks.

THIS is why we keep coming back to buy from you Calvin! Prices are good but your customer service is the best there is!

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 Post subject: Re: Bauhinia Dodecahedron damaged in transit - need help
PostPosted: Thu Apr 25, 2013 12:59 pm 
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Joined: Mon Jun 18, 2012 10:56 am
Location: The Netherlands
You can say that again, I wholeheartedly agree :)


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