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 Post subject: Purchasing from Shapeways
PostPosted: Mon Aug 27, 2012 8:35 pm 
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Joined: Sat Jun 26, 2010 12:06 pm
After hearing that Shapeways tends to lose a few pieces (every now and then) in orders, what do you recommend should be the amount of copies of a puzzle I should buy (in this case, the micro master pentultimate). Also, in the past, I have known that a few puzzles available in white/black strong and flexible and polished could not be polished because it was too small. Would the Micro Master Pentultimate be too small for polishing (even though it is available as polished)?

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 Post subject: Re: Purchasing from Shapeways
PostPosted: Mon Aug 27, 2012 8:50 pm 
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Joined: Thu Dec 31, 2009 8:54 pm
Location: Bay Area, California
I wrote a bit about WSFP in Greg's Micro Master Pentultimate thread here:
http://twistypuzzles.com/forum/viewtopic.php?p=287292#p287292

There's no way they could tumble it.

As for extra parts, for really tiny parts there seems to be a higher chance that Shapeways loses a few but the chances are still rather low.

Shapeways does sometimes lose big parts and sometimes there is a print flaw in just one or two parts (a bubble or the parts gets truncated or various other issues).

If I had my way, I'd like to see 1 extra part for each piece type for any piece type with 8 or more pieces. If I really got my way I'd like to see 1 extra piece for every 20 or so (and round up if it's close to .5).

So that would be:
6 pieces: no extras
8 pieces: 1 extra
12 pieces: 1 extra
20 pieces: 1 extra
24 pieces: 1 or 2 extra depending on size
30 pieces: 2 extra
60 pieces: 3 extra

And if it's a really small piece, include 2-3 more on top of that.

Yes this does increase the cost by between 5% and 10% but it's worth it (at least to me). I'm also okay with the designer passing this extra cost onto me rather than taking it out of the markup.

There are multiple reasons to include extras including:
  • Shapeways loses the pieces
  • The piece has a print flaw
  • You break the piece during assembly
  • You lose the piece in the sorting / counting / tumbling / dying process

In all fairness though, Shapeways doesn't screw up that often and when they do, they're always willing to make it right, even if it takes a while.

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 Post subject: Re: Purchasing from Shapeways
PostPosted: Wed Aug 29, 2012 6:51 am 
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Joined: Sun Mar 27, 2005 7:37 pm
I totally agree that Shapeway sellers should add extra parts when there are several and they are small. I also think that factory made puzzles like the Petaminx should come with a few spares as well.

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 Post subject: Re: Purchasing from Shapeways
PostPosted: Wed Aug 29, 2012 7:00 am 
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Joined: Sun Mar 15, 2009 12:00 am
Location: Jarrow, England
Any problems I've had with Shapeways they have always rectified without question. The only issue being the added time, sometimes 4 weeks.

I agree that designers could add duplicates for small parts. Callum's Subatomic Cube takes this to the extreme, where you actually get enough parts for two complete cubes.

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